Privacy Policy – La Paris Estate

La Paris Estate is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy applies to La Paris Estate, including:

  • La Paris Hotel

  • La Paris Bistro

  • Events, weddings, and private functions hosted at La Paris Estate

Who We Are

La Paris Estate
Website: https://laparis.co.za
(This policy applies to all services and departments operating under the La Paris Estate name.)

Personal Information We Collect

We may collect personal information when you interact with us online, in person, or via third-party platforms, including when you:

  • Make accommodation reservations

  • Book a table or dining experience

  • Submit an event or wedding enquiry

  • Communicate with us via email, telephone, or online forms

  • Make a payment

This information may include:

  • Name, contact details, and booking/event information

  • Payment-related details (processed securely via third parties)

  • IP address and browser information

How We Use Your Information

Your personal information is processed lawfully and only for legitimate business purposes, including to:

  • Manage reservations, bookings, and event enquiries

  • Communicate with you regarding your booking or enquiry

  • Process payments and deposits

  • Improve our services and website experience

  • Comply with legal, financial, and regulatory obligations

We do not sell, rent, or misuse your personal information. By using our services, making a booking, or submitting an enquiry, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.

Marketing Communications

If you subscribe to our marketing communications, you may opt out at any time by contacting us or using the unsubscribe link provided in our emails.

Cookies and Website Usage

Our websites use cookies to enhance functionality and user experience. Cookies may:

  • Store user preferences

  • Assist with analytics

  • Improve website performance

You may disable cookies in your browser settings, although some website features may be limited as a result.

Embedded Content and Third-Party Services

Our websites may include embedded content or links to third-party services such as:

  • Reservation systems

  • Payment gateways

  • Social media platforms

  • Analytics tools

These services operate independently and have their own privacy policies governing the processing of your personal information.

Payments and Reservations

Payments and bookings may be processed through trusted third-party platforms, including:

  • Payfast (payment processing)

  • Dineplan (restaurant reservations)

La Paris Estate does not store full payment card details.

For more information, please refer to:

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

Your Rights

In accordance with POPIA, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Withdraw consent for marketing communications

Requests may be submitted using the contact details provided below. If you are not satisfied with how we handle your personal information, you may also lodge a complaint with the Information Regulator: https://www.justice.gov.za/inforeg/.

Data Security

La Paris Estate takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

Contact

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us via the details listed on our website:

  • Email: restaurant@laparis.co.za

  • Phone: +27 (0) 21 867 0171